Sometimes, mistakes can happen with electricity bills, and receiving an incorrect GEPCO bill can be frustrating. Whether the amount is too high or the bill shows the wrong usage, you don’t need to worry. In this article, we will guide you on how to handle this situation step by step, and what actions you can take to correct the error.
| Steps | Actions |
| Check for mistakes | Verify readings and amount |
| Contact customer service | File a complaint |
| Submit required documents | Provide proof like past bills |
| Follow-up regularly | Ensure the issue is resolved |
Contents
Verify the Bill for Mistakes
The first thing you need to do when you receive an incorrect GEPCO bill is to carefully check it for any mistakes. Look at the meter reading and compare it with the current reading on your electricity meter. Sometimes, the wrong reading is entered, which can cause the bill to be too high. Also, check for any extra charges or taxes that seem unusual. Verifying the billing details will help you understand the mistake and prepare for the next steps.
Contact GEPCO Customer Service
Once you identify the error, the next step is to contact GEPCO’s customer service. You can either call their helpline or visit the nearest customer service center. Explain the issue politely and provide details about the mistake on the bill. GEPCO customer service representatives will guide you on how to proceed with your complaint. Make sure to note down the complaint number for future reference.
Submit Required Documents
In some cases, GEPCO may ask you to submit supporting documents along with your complaint. This could include past electricity bills, a copy of your CNIC, and a written application explaining the problem. Submitting these documents will help GEPCO verify the mistake and make the necessary adjustments. It’s important to keep copies of all documents for your records to avoid any confusion later.
Important Tips for Handling Incorrect Bills
Follow these tips to resolve your GEPCO bill issue efficiently:
- Check meter reading: Verify the current reading with the bill.
- Gather past bills: Keep previous bills handy for comparison.
- Follow-up: Stay in touch with customer service for updates.
- Note complaint number: Always keep track of your complaint.
Follow Up with GEPCO
After filing your complaint, it’s crucial to follow up regularly with GEPCO to ensure that the issue is being resolved. Keep calling their helpline or visit the customer service center if you don’t receive any updates. Sometimes, these issues take time, but staying in contact with them can speed up the process. Be patient and polite during all interactions to get a quicker resolution.
Also Read: GEPCO Demand Notice Fee 2024 (New Meter Charges & Online Application)
Corrected Bill and Payment
Once GEPCO verifies the mistake, they will issue a corrected bill. This new bill will have the correct charges and readings. You will be given time to pay the corrected amount without any late fees or penalties. It’s important to make the payment as soon as you receive the corrected bill to avoid any further issues with your electricity connection.
Conclusion
Receiving an incorrect GEPCO bill can be stressful, but by following the right steps, you can resolve the issue without any hassle. Start by verifying the mistake, contact GEPCO, and submit all necessary documents. Remember to follow up until the problem is fixed, and pay the corrected bill on time. This process will ensure that your issue is handled smoothly and you won’t face any further complications with your electricity connection.
FAQs
It usually takes about 7 to 10 working days for GEPCO to resolve the issue and issue a corrected bill.
It is better to wait for the corrected bill. However, if you’re concerned about late fees, you can pay the average amount of your previous bills and adjust it once the new bill is issued.
If you ignore the incorrect bill, GEPCO may charge late fees or disconnect your electricity. Always file a complaint and get the issue resolved quickly.