If you notice something wrong with your GEPCO (Gujranwala Electric Power Company) electricity meter, it’s essential to address the issue quickly to avoid overbilling or power outages. A faulty meter can cause several problems like inaccurate billing, safety risks, or interruption in power supply. This guide will explain the steps you need to follow if your GEPCO meter malfunctions. Let’s begin with a short table summarizing the key actions you can take when your meter stops working correctly:
| Step | Action | Description | Timeframe |
| 1 | Detect the fault | Look for strange meter readings or no display | Immediate |
| 2 | File a complaint | Contact GEPCO’s helpline or visit their office | Same day |
| 3 | Await inspection | Wait for GEPCO staff to check the meter | 1-2 days |
| 4 | Repair or replace | If faulty, GEPCO will repair or replace the meter | Within a week |
Contents
How to Detect the Problem
The first thing you should do is check if your GEPCO meter is malfunctioning. There are several signs you can look for. For instance, if the meter display isn’t showing anything or if your electricity bill shows an unusually high or low amount, it could mean the meter is not working correctly. You might also notice the meter is running even when all appliances are turned off.
If any of these signs are present, your electricity meter may need attention from GEPCO. Early detection can prevent bigger problems like wrong billing or power disruption.
Also Read: GEPCO Detection Bill 2024 – A Complete Details
How to File a Complaint
Once you suspect a problem with your meter, it’s crucial to report it to GEPCO. You can do this by calling their customer service helpline or visiting the nearest GEPCO office. When contacting them, make sure to have your account number and meter details ready.
Filing a complaint can be done through different ways:
- Phone call: Use the GEPCO helpline number.
- Online: Some areas allow you to submit complaints through the GEPCO website.
- In-person: Visit a local GEPCO office if you prefer direct communication.
Be clear about the issue, and make sure to ask for a complaint number as a reference for follow-up.
What to Expect from GEPCO
Once you’ve filed a complaint, GEPCO will send a technician to inspect your meter. Here are some steps they might follow:
- Check for technical faults or damage in the meter.
- Ensure there is no tampering or external interference.
- Confirm whether the meter needs repair or replacement.
Once the inspection is completed, you will be informed if the meter needs to be fixed or replaced. The repair process usually doesn’t take more than a day or two, but in case of replacement, it might take up to a week.
You may also read: What to Do If You Receive an Incorrect GEPCO Bill
When to Request a Meter Replacement
If the meter is found to be completely faulty and beyond repair, GEPCO will arrange for a replacement. This is important because a broken meter can lead to further issues like inaccurate billing and might even pose safety risks. A new meter will ensure you get correct electricity readings and avoid unexpected charges on your bill.
GEPCO will handle the replacement at no extra charge if the fault is due to wear and tear. However, if it’s due to tampering or damage caused by the consumer, there might be some costs involved.
Common Mistakes to Avoid
When dealing with a malfunctioning GEPCO meter, there are some common mistakes that people often make:
- Ignoring unusual meter readings: Always take action if the readings seem off.
- Delaying the complaint: The longer you wait, the bigger the problem could become.
- Tampering with the meter: Never try to fix the meter on your own, as it could lead to fines or safety issues.
By avoiding these mistakes, you can ensure a smoother process when handling a malfunctioning meter.
Conclusion
Dealing with a malfunctioning meter can seem stressful, but following the right steps can make the process easier. Start by checking for unusual meter readings or signs of malfunction. File a complaint with GEPCO as soon as possible, and cooperate with their technicians during the inspection process. If necessary, request a meter replacement to ensure accurate billing and safety in the long term. Always act quickly to avoid further complications and keep your electricity service running smoothly.
FAQs
GEPCO usually resolves meter issues within 1-2 days for inspections and repairs. For replacements, it may take up to a week.
If the fault is due to normal wear and tear, GEPCO will replace it for free. However, if the meter was tampered with or damaged by the user, there might be a fee.
Yes, GEPCO allows users to check the status of their complaints through their website by entering the complaint number.