Sometimes, consumers may notice discrepancies in their Gepco electricity bills, such as higher charges or incorrect readings. It’s essential to address such issues promptly to avoid overpaying or facing unnecessary stress. This guide explains the steps you can take to resolve an incorrect Gepco bill and ensure accurate billing in the future.
| Key Steps | Details |
| Verify the Bill | Check meter reading against the bill |
| Contact Gepco Helpline | Report issue via phone or online |
| Submit a Written Complaint | Provide details and evidence |
| Visit Gepco Office | Resolve issue in person if needed |
Contents
Verify Your GEPCO Bill
The first step is to check whether the bill is truly incorrect. Compare the meter reading on your bill with the current reading on your electricity meter. Ensure the billing period matches your usage dates. Also, review the tariff rates applied and any additional charges for clarity. Often, errors occur due to meter reading mistakes or system glitches.
- Confirm meter reading matches the bill.
- Check for unrecognized charges or taxes.
You may also read: How to Check GEPCO Bill History in 2025
Contact GEPCO Helpline
If you confirm an error in your bill, contact Gepco’s helpline immediately. The helpline is available 24/7, allowing you to report issues conveniently. Share your bill details, such as the account number and billing date, and explain the discrepancy. The customer service representative will guide you on the next steps.
- Gepco Helpline Number: 0800-Gepco
- Prepare account details for faster assistance.
Submit a Written Complaint
For unresolved issues, you can submit a written complaint to Gepco. Include your account number, a copy of the disputed bill, and a brief explanation of the issue. Attach any supporting evidence, such as photos of your meter reading, to strengthen your case. Submit this complaint via Gepco’s website, email, or in person at their office.
- Write a detailed explanation of the problem.
- Attach supporting documents like a meter photo.
Visit GEPCO Office for Resolution
If the issue remains unresolved after filing a complaint, visit your nearest Gepco office. Speak directly to the billing department to explain the problem. Gepco staff can review your case, check records, and make corrections if required. Personal visits can speed up the resolution process in complex cases.
- Locate the nearest Gepco office.
- Bring all relevant documents, including your ID and complaint copy.
Prevent Future Billing Errors
To avoid billing mistakes in the future, monitor your electricity usage regularly and keep a record of your meter readings. Ensure that your meter is easily accessible for accurate readings. If possible, opt for Gepco’s digital services, such as SMS updates or online bill tracking, to stay informed about your consumption.
- Record meter readings monthly.
- Use Gepco’s online services for real-time updates.
Conclusion
If your Gepco bill seems incorrect, take prompt action to resolve the issue. Start by verifying the bill, contacting the helpline, and submitting a complaint if needed. Visiting Gepco’s office may also help in complex cases. By being proactive and monitoring your electricity usage, you can avoid similar issues in the future and ensure accurate billing.
Also Read: GEPCO Demand Notice Fee 2025 (New Meter Charges & Online Application)
FAQs
How long does it take Gepco to resolve a billing issue?
Gepco typically resolves complaints within 7–10 working days, depending on the complexity of the issue.
Can I dispute my bill online?
Yes, you can file a dispute through Gepco’s official website or mobile application.
What happens if the error isn’t fixed before the due date?
If the error isn’t resolved in time, you can request an extension for the due date or partial payment until the issue is corrected.
Is there a fee for correcting an incorrect bill?
No, Gepco does not charge a fee for correcting billing errors if the mistake is on their end.